Every customer conversation, handled.
Whether you’re a restaurant missing calls at dinner service or a BPO running ten thousand seats, Voxlane meets you where you already are — and grows into the rest when you’re ready.
Works with the phone number and contact centre you already have.
Customer
Hi — I booked a table for six on Friday but we're now nine.
Intent · modify bookingSentiment
Recovering
Silence
4%
Auto-QA
Scored
Illustrative conversation — not a customer recording
Three ways in
Start where you are, not where a vendor wishes you were.
Most platforms sell you the whole contact centre on day one. These three products are ordered by a simpler question: how much of one do you already run?
AI Agents
For teams with no contact centre
Answer every call, day or night — without hiring.
Runs on your existing number. Keep your carrier, keep your line.
Conversation Intelligence
For teams who already run a contact centre
See what's actually happening on every conversation.
Overlays Genesys, Five9, Amazon Connect, Twilio, Zoom and others. Your telephony doesn't move.
CCaaS
For enterprises and BPOs
The whole contact centre, with the intelligence built in.
Deploy shared, isolated per tenant, or in your own cloud.
Built for your size
A hotel and a BPO have nothing in common except the phone.
So they don’t get the same product. They get the one that matches the problem they actually have today.
Small business
Hotels, restaurants, clinics, salons, local services
You don't need a contact centre. You need the phone answered.
Mid-market
Retail, fintech, insurance, healthcare, logistics, SaaS support
Keep the contact centre you have. Add the intelligence it's missing.
Enterprise & BPO
BPOs, banks, telcos, large service organisations
One platform. Many clients. Boundaries that hold.
One platform underneath
Three products. One set of conversations.
The reason the three fit together is that they share one substrate: the same conversation store, the same scoring engines, the same tenancy boundaries. A restaurant that starts with an AI agent and grows into a support team doesn’t migrate — it switches on the next layer.
Speech & language
Transcription, sentiment, emotion and intent across the languages your customers actually call in.
Scoring engines
Automated QA, risk and outcome scoring applied to every conversation rather than a sample.
Tenant isolation
Separate stores, indices and keys per client — the boundary a BPO has to be able to evidence.
Governance
Audit trails, model cards and residency controls for buyers whose regulators ask questions.
Industries
Wherever the phone still decides whether you get the business.
See it run on a conversation of your own.
Bring a recording, a phone number, or a description of the calls you handle. We’ll show you what the platform does with it — and tell you honestly which of the three products you actually need.